Divina Pearls Safe Purchase Info

Order payment options & tracking info

Rest assured your order with Divina Pearls is safe! We use SSL (Secure Socket Layers). SSL is the industry standard method for computers to communicate securely without risk of data interception, manipulation, or recipient impersonation. The final stages of your order are executed from our Secure Server where all sensitive customer and credit card information is encrypted using SSL (Secure Socket Layers). When you enter our Secure Order Form, the yellow padlock will indicate that your transaction is safe. Divina Pearls does NOT share our customer data with any other party at any time for any reason, as your privacy is sacred!

Order Online: Order on line for an easy and convenient speedy delivery by using our Secure Online Order Forms. Just click on the red "Order" button at the bottom of the product page. We receive and process all orders quickly. Your order will be confirmed via email shortly along with your tracking #. All items are packaged in beautiful gift boxes! We proudly accept American Express, Visa, MasterCard.

Order Tracking System: Your order will be confirmed via email along with your Fed-Ex, or US Priority or Express Mail tracking #. Your signature is required at delivery. You will be able to check on the status of your package anytime by clicking on the Fed-Ex or US Post Office logos below.

Order by Fax:Print your order and fax it to our office @ (310) 581-5228. For Tahitian & South Sea Pearl strands we will fax you a simple purchase form for you to fill in and fax back to us to quickly expedite your order. Divina Pearls collects by law 8.25% sales tax for the State of California.

: We accept Paypal. Just inform with the item you wish to purchase and we will gladly email a PayPal invoice to quickly expedite your order. Thank you!

Return & Exchange Policy

As we guarantee an ample 30-day return policy (please note: 15 days for ST Strands and 15 days for Estate & Designer Jewelry), we are sure and confident our products are of the highest quality and will happily meet your expectations. If for any reason you are not delighted you can return it to us for a full and prompt refund within the time frame - shipping and handling charges are Not refundable. For exchange please check for item availability.

Please follow return procedure: in order to process your return request we require that you contact Divina® within 30 days (15 days for ST Tahitian, White & Golden South Sea pearl strands and 15 days for Estate & Designer Jewelry) from your date of receipt of merchandise via fax @ 310-581-5228 or email @ Return@divinapearls.com to receive your RMA# (Return Merchandise Authorization) and easy shipping instructions before you return the item. Returned items without an RMA# will not be processed. Upon receipt of your RMA#, please send the item in as-new condition via U.S.Post Office Priority Insured Mail to our address:

Twinnet Technology - 1667 Ocean Avenue Suite 1000 - Santa Monica CA 90401

Upon receipt & inspection of the merchandise you will be promptly refunded. We welcome your questions and requests. Thank you for shopping Divina Pearls!